Our experts and technicians are available to solve the technical problems of your equipment.
The teams of our technical services ensure the optimal performance of your equipment. With their ongoing support, you can focus fully on your core business.
- Proactivity: Reactivity and customer management
- Call desk: Help desk and Dispatch
- Coordination: Monitoring and Planning
Our technical service
Our technical services are composed of twenty-seven technicians and five experts at your disposal to solve the technical problems of your equipment.
The solutions :
Contract Service Standard : With the standard contract, you benefit from a preventative maintenance contract with updating, a local support helpdesk available in four languages (Luxembourgish, French, German and English) and curative interventions if required.
Contract Service Gold : This service level guarantees rapid response times, incident closures and changes. These are defined before signing the contract in accordance with your requirements for intervention speed.
Contract Service Specific : We determine the various parts of the service contract with you according to your particular needs.
Custom Service Periodic Check : We perform periodic checks on your equipment, taking your needs into account (replacing necessary parts and updating the product).
Rental Short Term : The CK Group meets your one-off needs with a short-term rental service for equipment from all departments (printing systems, audiovisuals, finishing, scanners etc.). We take care of delivery, usage training and collection for the equipment.
Fleet Monitoring Support Standard : As part of the rental contract, this service enables you to connect your product to our monitoring system. This solution allows you to access various pieces of information such as counters, technical alerts, and consumable requirements.
Fleet Monitoring Support Advanced : Combined with ‘Fleet Monitoring Support Standard’, this service allows you to visualise your fleet and its activities on a personalised interface accessible via secure access.
Enhancement of the SLA Advanced : This service guarantees implementation of a specific service level linked directly to the customer’s needs and their development over time.