Via this privileged contact point for users, we answer questions and find solutions to any potential issues. Our local call desk is on hand to provide an optimum customer experience. It demonstrates our strong commitment to quality.

You notice a problem, you need help? Our after-sales service is at your disposal

Benefits :

  • Reactivity, speed, optimal experience
  • A team of 27 technicians and 5 experts at your service
  • Telephone operators at your service in 4 languages

What does the CK Call Center offer?

The Charles Kieffer Group has one of the best performing after-sales services in Luxembourg with around forty people spread throughout the country. Thanks to its local stock of spare parts, we have the opportunity to respond as quickly as possible to all corners of the country. In addition, the geolocalisation of all its technicians optimizes interventions with our customers without wasting time.

Call Desk CK

This offers local telephone support with dedicated staff working in four languages (Luxembourgish, French, German and English).

 

Call Desk Advanced

Obtain follow-up reports on your calls (handling confirmation, status of intervention, closure etc.)

 

Call Desk ERP

This service offers the possibility of a CK Group call desk to manage requests directly within the customer’s ERP. The CK Group is responsible for updating tickets.