Description
CS Remote Care (CSRC) is a flexible remote diagnostics system that provides a proactive connection to all automated services. It provides state-of-the-art M2M (machine-to-machine) communication between the output devices and the CK service department.
The communication can be established by GSM or GPRS, by e-mail or by fax. All relevant system data (alerts, messages and meter readings) are transmitted directly from the customer’s site to Charles Kieffer Customer Service Department without any further intervention.
Your advantages:
CSRC reduces the number of interviews and reduces annoying downtime. In this way, company employees can focus on their main task and benefit from various automated services.
Surveillance
- Secure connection
- Bidirectional communication
- Full supervision
Centralization
- Effective transmission of information
- No installation
Automated Services
- Direct reading of the meters
- Automatic order of consumables
- No need to call the technical department
Device settings
- Service menu
- Remote update of firmware
